Shipping and Delivery
If a product is in stock, it will be shipped within 72 hours. However, if the product is not in stock, we have to make it. Depending on the model and embroidery design, it will take us an additional 3-14 business days to make them before they are shipped. If we need more time to complete the product, you will be notified.
Carriers and Delivery Times
We use the following carriers to ship your orders:
FedEx - (we usually deliver within 2-5 business days). This does not include holidays. All delivery times are estimates and are not guaranteed.
Once the order has shipped, customers will receive an automated email stating that their order has shipped, including a tracking number.
Shipping charges are automatically calculated on the website during checkout based on the weight of the products purchased and the delivery location. Before the final checkout page, you will be provided the opportunity to choose from the various carriers available, along with the shipping cost, and you will also be provided the opportunity to not place your order if you choose not to do so. The shipping costs displayed on the checkout pages are the actual fees charged by the carrier, and we do not "profit" from shipping.
We make every effort to accurately estimate when items will be shipped from our warehouse. Estimated shipping dates are based on several factors, including your destination address, how quickly we can obtain and assemble your items for shipment, and whether you have asked us to consolidate your items into as few shipments as possible.
Customs, duties and taxes
Dewo Group Poland is not responsible for any duties or taxes imposed on your order. All charges imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).